The Department for Work and Pensions has published 5 short videos to help give people an overview of the process of claiming Personal Independence Payment (PIP).
The videos offer more choice to people who may prefer to consume information about PIP through online channels, as and when they want it.
The films aim to support claimants at each stage of the PIP claim. They provide a clear and simple overview of the process – so that people understand what to expect at each step of the way and what they need to do when making a claim.
The films can provide guidance and each can be watched as a standalone film or together in sequence
Link to news story on GOV.UK which has a link to the YouTube videos: Personal Independence Payment customer journey films